Shipping policy

SHIPPING POLICY

Thank you for shopping with Butigini.

This Shipping Policy explains how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–3 working days.

  • Orders are not processed on Sundays or public holidays.

  • During peak seasons, sale periods, or new launches, processing times may be slightly extended.

Once your order is dispatched, you will receive a confirmation email with tracking details.

2. Delivery Timeline

Estimated delivery timelines:

  • Metro Cities: Up to 7 working days

  • Non-Metro Locations: 10–12 working days

  • Remote Areas: Up to 15 working days

Delivery timelines are estimates and may vary depending on courier performance and location accessibility.

We are not responsible for delays caused by:

  • Natural disasters

  • Government restrictions

  • Force majeure events

  • Incorrect address provided by the customer

3. Shipping Charges

Shipping charges (if applicable) will be shown at checkout.

Shipping fees are non-refundable once the order has been dispatched.

4. No Cash on Delivery (COD)

We do not offer Cash on Delivery (COD).

All orders must be prepaid through the payment methods available at checkout.

5. Incorrect Address / Failed Delivery

Customers are responsible for providing complete and accurate shipping details.

If:

  • An incorrect or incomplete address is provided, or

  • The package is returned due to customer unavailability,

Re-shipping charges will apply.

We do not offer refunds for orders returned due to incorrect address or repeated failed delivery attempts.

6. Risk of Loss

Risk of loss remains with Butigini until the product is successfully delivered to the customer.

If a shipment is lost in transit, we will:

  • Investigate with the courier partner, and

  • Provide a replacement (subject to availability)

We are not responsible for packages marked as “Delivered” by the courier where delivery proof has been provided.

7. Damaged Packages

If you receive a visibly damaged package:

Claims without proper proof may not be accepted.

8. International Shipping (If Applicable)

International delivery timelines may vary.

Custom duties, taxes, and import fees (if applicable) are the responsibility of the customer.

9. Order Tracking

Tracking details will be sent to your registered email once dispatched.

Customers are encouraged to monitor shipment status using the tracking link provided.

10. Policy Updates

Butigini reserves the right to modify this Shipping Policy at any time without prior notice.